This Policy explains how Senior Excursions collects, processes, uses and shares Your data when You use our Services. This Policy applies to personal information we obtain when You access or use Our services and digital platforms, including but not limited to, Our Website and any mobile applications that help us facilitate the companionship services. This Policy does not apply to Your use of third-party sites, services or applications that You may encounter when accessing or using the Services.

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We use Your personal data to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this Policy.

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Definitions

Account means a unique account created for You to access our Services or parts of our Services.

Behavioral Data refers to how you interact with our Services.

Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Policy) refers to Senior Excursions Limited located at 19 Leyden Street, London, E1 7LE. The registered company number is 13959201.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Device means any device that can access the Services such as a computer, a telephone or a digital tablet.

Group Company refers to any of the Company’s subsidiaries, holding companies or subsidiary of any holding company or associated companies.

Order means any companionship order (pay-as-you-go or subscription), registration fee or other product and or service that You purchase through the website.

Personal Data is any information that relates to an identified or identifiable individual.

Policy means this Privacy Policy.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

Services (referred to as “Services” or “Service” in this Policy) means Our Website and any mobile applications that help us facilitate the companionship services.

Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to the Senior Excursions website, accessible from www.seniorexcursions.co.uk

You (referred to as “You” or “Your” in this Policy) means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Changes to the Privacy Policy

We are entitled to make changes to this Policy. If any changes or modifications are made, we will indicate this by changing the date on this policy to reflect the date that the Policy was last amended.

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The Type of Data We Collect

We currently collect and process the following information:

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Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, Postal code, City

• Usage Data

• Gender

• Date of Birth

• Contact details (including email address and phone number)

• Bank or payment card details

• Lifestyle preferences

• Employment history

Certain personal information is recognised by data protection laws as sensitive and therefore worthy of greater protection. For example, Your health information. We do not usually collect sensitive information unless legislation permits it or We have a valid reason for doing so. For example, You may choose to provide Us with Your mobility status so that We can make suitable arrangements. 

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Usage Data

Usage Data is collected automatically when using the Service.

 

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

 

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

 

Information from Third-Party Social Media Services

The Company may allow You to create an Account to log in to use the Services through the following Third-party Social Media Services:

• Google

• Facebook

• Twitter

 

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

 

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

 

Tracking Technology and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

• Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies.

• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

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Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

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Collection of Information

Most of the personal data that We process is provided to Us directly by You in one of the following ways:

• Registering online or placing an Order for any of our products or services.

• Voluntarily completing a customer survey or providing feedback.

• Using or viewing Our Website via Your browser’s cookies.

• Applying for a position and or working at the Company.

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We also receive information indirectly, from the following sources:

• Third parties that share Your information with Us. For example, government agencies may provide Us with your personal information when We perform a DBS check.

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We may also collect the following information from You automatically when You use Our Website:

• Technological information such as the type of device You use to access the Website.

• Information about Your engagement with the Website. For example, which page You visit first or how long You spend viewing a specific page. 

• Other personal information. For example, Your email address so We may contact You with further information about Our Services. 

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When You visit the Website, We use cookies to collect Your information.

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We also receive personal data when You visit Us on social media, for example, how You arrived at Our page. Your privacy preferences on the relevant social media site will largely determine what data We can collect about You.

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How do We store Your data?

Your information is securely stored.

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The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

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If You are part of the Company’s workforce, We keep your contact details, bank details, tax details, pay details, annual leave details, sick leave details, performance details and lifestyle information for 7 years post-employment or engagement with the Company. Once this time period has expired, We will delete Your data.

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If You apply for a position with the Company and are successful, We keep your contact details, qualifications, employment history, ethnicity and disability details for 7 years post-employment or engagement with the Company. Once this time period has expired, We will delete Your data.

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If You apply for a position with the Company and are unsuccessful, We keep your contact details, qualifications, employment history, ethnicity and disability details for 6 months post campaign. Once this time period has expired, We will delete Your data.

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If You are a customer, We will keep Your contact details, pay details, lifestyle information, purchase history and location for seven years after the end of Your engagement with the Company. Once this time period has expired, We will delete Your data.

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If You are an existing customer, We will keep Your identity data, behavioural data, engagement data and qualitative data for seven years after the end of Your engagement with the Company. Once this time period has expired, We will delete Your data.

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If You are a potential customer, We will keep Your identity data, behavioural data, engagement data and qualitative data for 1 year post campaign. Once this time period has expired, We will delete Your data.

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How is Your personal information used?

We collect You information so We can:

• provide you with Our day trip services

• provide and maintain Our Services

• manage Your Account

• create Your Account

• perform a contract

• process Your payments and orders for day trips

• carry out contractual obligations

• record Your engagement with Us

• keep Your contact details up to date

• email You with special offers on services and products that We think You might like

• contact You

• process applications

• record website engagement

• manage Your Account

• manage Your requests

• perform other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

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Why do we collect your data?

Under the General Data Protection Regulation (GDPR), the lawful bases that We rely on for processing Your information are:

• Your consent – You are able to remove Your consent at any time, You can do this by contacting Us by telephone or email

• We have a contractual obligation

• We have a legal obligation

• We have a vital interest

• We need it to perform public task

• We have a legitimate interest

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Who has access to your personal information?

We do not sell or rent information about You to third parties.

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We may share Your personal information in the following situations:

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With Third parties working on Our behalf: In order to provide You with the Services and complete tasks, We may share Your personal information with third parties. In this instance, We will only share the necessary information required to facilitate this service or to complete the task. For example, to carry out a DBS check only certain personal information is required. We will ensure that any personal information shared with third parties under these instances will remain confidential.

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With Service Providers: We may share Your personal information with Service Providers to provide, monitor and analyse the use of Our Service and to contact You.

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For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates include Our Group company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

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With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

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With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.

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With Your consent: We may disclose Your personal information for any other purpose with Your consent.

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Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

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Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

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Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation

• Protect and defend the rights or property of the Company

• Prevent or investigate possible wrongdoing in connection with the Service

• Protect the personal safety of Users of the Service or the public

• Protect against legal liability

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Marketing

We may use your personal information to communicate information about the Services and other potential purchases that We think may be of interest to You.

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These marketing communications may be delivered by email, post, text or telephone if You have consented to such communications.

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You are entitled to choose whether or not You receive marketing communications from Us. You have the right at any time to stop Us from contacting you for marketing purposes. If You no longer wish to be contacted for marketing preferences, please unsubscribe or contact Us.

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Your Profile

We may analyse and use information about You to create you a profile. This will enable Us to tailor communications to Your specific interests and preferences.

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Your Rights

Data protection law entitles You to certain rights over Your personal information. These rights include:

• Your right of access - You have the right to ask Us for copies of Your personal information.

• Your right to rectification - You have the right to ask Us to rectify personal information You think is inaccurate. You also have the right to ask Us to complete information You think is incomplete.

• Your right to erasure - You have the right to ask Us to erase Your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask Us to restrict the processing of Your personal information in certain circumstances.

• Your right to object to processing - You have the the right to object to the processing of Your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that We transfer the personal information You gave Us to another organisation, or to You, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If You make a request, We have one month to respond to You.

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If You wish to exercise any of Your data protection rights, please contact Us.

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Safety of Information

We are strongly committed to the protection of Your personal data. We strive to take the appropriate technical and organisational measures to protect Your data once it is received.

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The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security. Any non-sensitive information, such as Your name, is transmitted at your own risk.

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To access certain services a password or other sensitive data may be required. You are responsible for the confidentiality of this data.

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Accuracy of Information

We may use public sources of information in an attempt to keep Your information accurate and complete.

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We try to ensure all Your personal information is accurate and complete.

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If any of Your personal details change, please contact Us immediately.

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Privacy Policies for Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

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We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

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Data Transfer

We may transfer Your data outside of Europe from time to time. For example, this may occur when one of Our third parties servers are located outside of Europe or when You use the Service outside of Europe. By using and accessing the Services and this website You are expressing your consent for Us to share, transfer, process, use and store Your data in all geographical locations. We will take all reasonable steps to ensure Your data is appropriately protected in a manner similar to the measures outline in this Policy if Your data goes outside of Europe.

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Complaints

If You have any concerns about our use of Your personal information, You can make a complaint to Us by telephone or email.

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You can also complain to the ICO if You are unhappy with how We have used Your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk